Purple Goldfish Hall of Famer–Four Seasons

Hall of Fame Class of 2011–Four Seasons

I’ll never forget the first time I stayed at a Four Seasons hotel. The luxurious lobby was overwhelming enough, but once I was able to get past all of the marble and glass, something else struck me: every single staff member was totally on top of their game. From the way they answered my questions before I even asked them to walking around the desk to present me with my room key, it was an experience unlike anything else. Their customer service focus is just one reason why they’re part of the Hall of Fame Class of 2011.

THE ORIGIN

What started with just a building design by a young architect, turned into a revolutionized approach to hotels. Maybe you recognize the name of the hotel: Four Seasons. Focused on making the hotel stay an experience rather than just a place to leave your suitcase and rest your head, Four Seasons make their customers the central focus every single day–and it shows from the first impression they make at check-in to their very last impression at check-out. Additionally, their worldwide expansion has made them a hugely recognized and respected company, not least of all for each hotel’s beautiful interiors and overall sense of luxury as soon as you step through the doors. Four Seasons has a well-earned reputation for ensuring guests have a totally memorable experience, starting with  efficient, organized customer service.

WHY THE CUSTOMER SERVICE FOCUS?

When we stay in a hotel, we’re just not…home, are we? While some of us love to travel, there always comes a time when it gets a bit tedious. The Four Seasons believes that it’s the little experiences that make up the bigger picture of customer service. Little things like walking around the desk to present a room key speaks to the lengths Four Seasons is willing to go for their customers.

TAKEAWAY

Whether you’re there for one night or a whole week, your choice of hotel is very much a part of your travel experience in work and pleasure. The Four Seasons has a near 60-year history of creativity and innovation in the hotel industry. Perhaps that’s why they pride themselves on what they call a mission of offering only experiences of exceptional quality. The Four seasons is truly a pioneer of hotel luxury and ease, built on the foundation of service to their guests. It’s not hard to appreciate the care that goes into treating each person who walks through their doors like a VIP.

Today’s Lagniappe (a little something extra thrown in for good measure) – Four Seasons latest hotel recently opened in downtown New York–and you’ll really enjoy the tour.

Stan Phelps is a popular keynote speaker and workshop facilitator. He believes that brands must focus on meaningful differentiation to win the hearts of both employees and customers. Driven by client objectives and inspired by bold vision, Stan works with clients to create programs, keynotes, and workshops that are memorable and on brand, inspiring businesses to become talkable by design. The result: programs that win BIG.

Contact Stan at stan@purplegoldfish.com or call +1.919.360.4702

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