Purple Goldfish Think TankPurple Goldfish Think Tank http://www.purplegoldfish.com Keynotes and Workshop Mon, 29 May 2017 13:17:51 +0000 en-US hourly 1 http://www.purplegoldfish.com/wp-content/uploads/2016/05/cropped-favicon-32x32.png Purple Goldfish Think Tank http://www.purplegoldfish.com 32 32 Purple Goldfish Hall of Famer–Pizza Shuttle http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-pizza-shuttle/ http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-pizza-shuttle/#respond Mon, 24 Apr 2017 16:24:21 +0000 Stan Phelps http://www.purplegoldfish.com/?p=4071 Hall of Fame Class of 2012–Pizza Shuttle I’m pretty sure everyone loves pizza. There are just so many ways that you can enjoy it. A variety of crusts, toppings, sauces, and servings really can make just about anyone happy. Plus, because there are so many different places to get pizza, the price can always be […]

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Hall of Fame Class of 2012–Pizza Shuttle I’m pretty sure everyone loves pizza. There are just so many ways that you can enjoy it. A variety of crusts, toppings, sauces, and servings really can make just about anyone happy. Plus, because there are so many different places to get pizza, the price can always be […]

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Purple Goldfish Hall of Famer–Ikea http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-ikea/ http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-ikea/#respond Mon, 24 Apr 2017 16:03:33 +0000 Stan Phelps http://www.purplegoldfish.com/?p=4067 Hall of Fame Class of 2012–Ikea I still remember the first time I walked into IKEA. Let’s just say that I once thought walking into Target was going to be a suck on my wallet. Of course, as anyone who has been to IKEA knows, there are ample opportunities to furnish your place for so […]

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Hall of Fame Class of 2012–Ikea I still remember the first time I walked into IKEA. Let’s just say that I once thought walking into Target was going to be a suck on my wallet. Of course, as anyone who has been to IKEA knows, there are ample opportunities to furnish your place for so […]

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Customer Service is Improved by Matchmaking http://www.purplegoldfish.com/customer-service-is-improved-by-matchmaking/ http://www.purplegoldfish.com/customer-service-is-improved-by-matchmaking/#respond Mon, 24 Apr 2017 15:42:17 +0000 Evan Carroll http://www.purplegoldfish.com/?p=4064 “Your call may be recorded for training and quality purposes.” We’ve all heard this before. Companies use call center recordings for training and compliance purposes. But imagine a solution that uses technology, data and analytics in real-time to automatically match customers to like-minded customer service representatives. Software that uses algorithms to analyze customer speech for […]

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“Your call may be recorded for training and quality purposes.” We’ve all heard this before. Companies use call center recordings for training and compliance purposes. But imagine a solution that uses technology, data and analytics in real-time to automatically match customers to like-minded customer service representatives. Software that uses algorithms to analyze customer speech for […]

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Personalized Marketing Solutions http://www.purplegoldfish.com/personalized-marketing-solutions/ http://www.purplegoldfish.com/personalized-marketing-solutions/#respond Mon, 24 Apr 2017 15:36:34 +0000 Evan Carroll http://www.purplegoldfish.com/?p=4061 You might have noticed that I talk a lot about customer experience. Perhaps this is because of how important the experience of your customer is–but how little time companies seem to put into making customer experiences special. One thing I’ve noticed is that over the years, companies big and small have made changes to incorporate […]

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You might have noticed that I talk a lot about customer experience. Perhaps this is because of how important the experience of your customer is–but how little time companies seem to put into making customer experiences special. One thing I’ve noticed is that over the years, companies big and small have made changes to incorporate […]

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What Led to Amazon Being a Household Name http://www.purplegoldfish.com/amazon-household-name/ http://www.purplegoldfish.com/amazon-household-name/#respond Thu, 20 Apr 2017 16:24:18 +0000 Evan Carroll http://www.purplegoldfish.com/?p=4054 These days, Amazon is practically a household name. Of course, they haven’t always been at the top of the game. In fact, it took a lot of hard work and customer care to get to where they are now. Among companies today, Amazon is arguably the leader in continuously raising the bar. In 2013, the […]

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These days, Amazon is practically a household name. Of course, they haven’t always been at the top of the game. In fact, it took a lot of hard work and customer care to get to where they are now. Among companies today, Amazon is arguably the leader in continuously raising the bar. In 2013, the […]

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Purple Goldfish Hall of Famer–Kiehl’s http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-kiehls/ http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-kiehls/#respond Mon, 17 Apr 2017 17:00:47 +0000 Stan Phelps http://www.purplegoldfish.com/?p=4050 Hall of Fame Class of 2012–Kiehl’s Try it before you can buy it. Those words are music to my ears. Whether I’m buying a new car, sampling a new flavor of ice cream, or searching for a new pair of shoes–I want to be able to try something before I make my purchase. In most instances, […]

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Hall of Fame Class of 2012–Kiehl’s Try it before you can buy it. Those words are music to my ears. Whether I’m buying a new car, sampling a new flavor of ice cream, or searching for a new pair of shoes–I want to be able to try something before I make my purchase. In most instances, […]

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What Marketing And Change Have In Common http://www.purplegoldfish.com/what-marketing-and-change-have-in-common/ http://www.purplegoldfish.com/what-marketing-and-change-have-in-common/#respond Mon, 17 Apr 2017 16:36:38 +0000 Evan Carroll http://www.purplegoldfish.com/?p=4047 There are so many marketing companies out there these days doing so many different things. From commanding the digital space to being more effective in branding, marketing companies certainly aren’t lacking in options for their specialty. But while the number of marketing companies continues to grow, the one thing that remains constant in how they […]

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There are so many marketing companies out there these days doing so many different things. From commanding the digital space to being more effective in branding, marketing companies certainly aren’t lacking in options for their specialty. But while the number of marketing companies continues to grow, the one thing that remains constant in how they […]

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When Technology Leads to Behavior Changes http://www.purplegoldfish.com/tech-leads-to-behavior-changes/ http://www.purplegoldfish.com/tech-leads-to-behavior-changes/#respond Wed, 12 Apr 2017 22:29:55 +0000 Evan Carroll http://www.purplegoldfish.com/?p=4040 Some might argue technology is making us less human. Others would argue just the opposite. No matter which opinion you share, you can’t dispute the rising trend of personal data collection and its effect on behavior change. But while behavior change might not be your ultimate goal, it can still happen. Take Automatic Link as […]

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Some might argue technology is making us less human. Others would argue just the opposite. No matter which opinion you share, you can’t dispute the rising trend of personal data collection and its effect on behavior change. But while behavior change might not be your ultimate goal, it can still happen. Take Automatic Link as […]

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Purple Goldfish Hall of Famer–L.L. Bean http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-ll-bean/ http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-ll-bean/#respond Wed, 12 Apr 2017 21:05:12 +0000 Stan Phelps http://www.purplegoldfish.com/?p=4037 Hall of Fame Class of 2012–L.L. Bean In my experience (and probably yours) the word “no” when it comes to good customer service is unheard of. After all, “no” has a negative connotation in most cases. That’s why when, as a customer, I experience the word “no” in a positive way I sit up and […]

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Hall of Fame Class of 2012–L.L. Bean In my experience (and probably yours) the word “no” when it comes to good customer service is unheard of. After all, “no” has a negative connotation in most cases. That’s why when, as a customer, I experience the word “no” in a positive way I sit up and […]

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Purple Goldfish Hall of Famer–Besito http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-besito/ http://www.purplegoldfish.com/purple-goldfish-hall-of-famer-besito/#respond Wed, 12 Apr 2017 20:45:22 +0000 Stan Phelps http://www.purplegoldfish.com/?p=4034 Hall of Fame Class of 2012–Besito Dining out continues to be a bit of a luxury these days. Whether it’s fast food or a sit down restaurant, the fact is that not every household can afford the perk of eating outside their home. Perhaps that’s why when I go out to dine with my family, […]

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Hall of Fame Class of 2012–Besito Dining out continues to be a bit of a luxury these days. Whether it’s fast food or a sit down restaurant, the fact is that not every household can afford the perk of eating outside their home. Perhaps that’s why when I go out to dine with my family, […]

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