by Stan Phelps | Apr 2, 2024 | AI, Blue Goldfish, Customer Experience, Marketing
In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions.Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative...
by Stan Phelps | Mar 29, 2024 | AI, Blue Goldfish
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic...
by Stan Phelps | Feb 24, 2024 | AI, Blue Goldfish
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical...
by Stan Phelps | Feb 3, 2023 | Blue Goldfish
My conversation with ChatGPT about my favorite subjects: Stan: What is a differentiated experience or DX? ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at...
by Stan Phelps | Sep 23, 2022 | Blue Goldfish
One thousand years, a King, and a dead tooth. How one man became the inspiration for wireless communication. Our King is Harald Gormsson. Gormsson ruled Denmark back in the 10th century. The medieval king was notorious for uniting all of Scandinavia and converting the...
by Stan Phelps | Dec 6, 2021 | Blue Goldfish
TURNING POINT for COVID. 5 things you need to know about PAXLOVID, Pfizer’s new game-changing pill treatment.1. It keeps people out of the hospital – PAXLOVID reduced the risk of hospitalization by about 90% among people who started it within three days of...
